A local business owner relied on his computer for the usual reasons: checking emails, invoices, spreadsheets and schedules, and running specialized software for his business. He didn’t know that a computer needed to be kept clean; while it usually worked perfectly, over time it grew noisier, emitted more heat, and slowly lost its processing speed. The owner did not know what to make of this; he was good at using computers, not fixing them. He decided to look up a local repair shop and saw that Eboxlab had great reviews, so he gave them a call.
Issue: When he brought in his machine for a diagnostic, the problem became apparent right off the bat: as the tech opened up the computer he was met a thick billow of dust. The computer has not been cleaned the entire time the client had owned it, leading to buildups of dust in every nook and cranny. The Eboxlab tech explained that too much dust causes an excessive build up of heat in the computer, draining power from the CPU; computers, just like anything, needed to be kept clean.
Actions: Our tech made a quick job of cleaning the computer with compressed nitrogen, which allows for optimum dust removal without damaging any sensitive components. After a thorough clean up of the physical case as well, the computer looked like it just came off the shelf.
Outcome: The client was relieved that his dilemma was resolved quickly and effectively, and he was glad to learn more from the Eboxlab staff on how to keep his computer nice and clean, and in good working condition.