Seniors citizens today usually find computers a challenging affair, and this local Denver grandmother was no exemption. She possessed a computer so outdated it belonged in a museum, and her lack of experience with technology did not help her understand why it was so slow, and why it took so long to access the internet. All she wanted was to connect with her grandchildren; all she got were error messages and blue screens.
Issue: The computer was an antique: it took eons to turn on, decades to warm up, and it was so slow that by the time anything actually loaded her kids would be grandparents themselves! That didn’t matter too much, because it crashed most of the time regardless. Eventually the grandmother was fed up with missing out on her family’s photos, her favorite TV shows and music, so she went ahead and called Eboxlab.
Actions: Nothing more than basic desktop was needed: just a solid computer to access the internet, watch videos and listen to old Frank Sinatra tunes. Eboxlab found a suitable computer, optimized it, delivered it to her house, set it up, and let granny know that if any problems arose, they were a phone call away. She was thrilled.
Outcome: The new computer was light years ahead of her old model, which took its appropriate place in her storage room. The techs at Eboxlab were always available for assistance and happy to be of help, so the grandmother peacefully clicked away and enjoyed hours of family bonding and catching up with old friends.