When you are a mother of four children – on top of working a full-time job – your time is scarce. Thankfully, this mother had figured out a way to work from home; all she needed for her business was a laptop and an internet connection. Her world turned upside down when the laptop suddenly began to turn on and off of its own accord. Her clients needed her, but she couldn’t leave the kids by themselves. Time was of the essence; she grabbed the phone and called Eboxlab.
Issue: She gave the Eboxlab techs the rundown: she couldn’t leave the house, and she didn’t even have the time to wait for a tech to come over. She had deadlines on that very day and not a second to spare. The techs could tell by her voice that she thought it was a hopeless situation; little did she know that in a matter of minutes, all would be well.
Actions: She watched her computer mouse start to move by itself as the techs took remote control of her computer. They diagnosed her system right then and there, and discovered that she had a virus. The techs proceeded to guide her through the virus removal process and afterwards helped her setup software that would protect against future infection. Just like that, the day was saved thanks to Eboxlab.
Outcome: The client was delighted with the service and efficiency of the Eboxlab team; what would have been a series of apologetic phone calls and possible loss of business turned out to be a minor issue. Not only that, but she got a crash course on how to deal with virus infections in the future. Not a bad deal!